1. About Smart 360

Smart 360 is an on-demand service marketplace that connects customers with independent service professionals for maintenance, installation, repair, and related services. Smart 360 acts as a facilitator and does not provide the services directly unless explicitly stated.

2. Acceptance of Terms

By using the platform, you confirm that:

• You are at least 18 years old.
• You have read, understood, and accepted these Terms.
• You will comply with applicable laws and regulations.

3. User Responsibilities

Users agree to:

• Provide accurate and complete details during booking.
• Use the platform only for lawful purposes.
• Treat service professionals with respect.
• Not misuse, abuse, or manipulate the platform or pricing.

Smart 360 may suspend or terminate accounts that violate these rules.

4. Service Professionals

Service professionals listed on Smart 360 are independent third parties. We verify profiles to the best of our ability, but we do not guarantee service quality, timelines, or outcomes. Any service agreement and delivery is primarily between the customer and the service professional.

5. Bookings & Service Requests

• Service availability depends on location, time, and provider availability.
• Booking confirmation may require provider confirmation before service is delivered.
• Estimated prices may change after inspection based on scope, materials, or additional requirements.

6. Pricing & Payments

• Displayed prices may be indicative and subject to change after evaluation.
• Payments may be made online or offline as shown during booking.
• Smart 360 is not responsible for extra charges agreed directly between customer and provider.

7. Cancellations & Refunds

• Users may cancel bookings as per the cancellation policy shown during booking.
• Late cancellations or no-shows may result in a cancellation fee.
• Refunds (if applicable) will be processed according to Smart 360’s refund policy.

8. Warranties & Guarantees

Any warranty on service or spare parts is provided by the service professional or supplier unless explicitly stated otherwise. Smart 360 does not provide service warranties unless clearly mentioned.

9. Limitation of Liability

Smart 360 shall not be liable for any direct, indirect, or consequential damages arising from:

• Service delays, quality issues, or dissatisfaction.
• Negligence or errors by third-party service professionals.
• Any agreements or payments made outside the platform.

10. Intellectual Property

All content on the Smart 360 platform (logos, text, images, designs, and software) is owned by Smart 360 or its licensors and is protected by applicable intellectual property laws. Unauthorized use is prohibited.

11. Privacy & Data Protection

Your personal data is handled according to our Privacy Policy. By using Smart 360, you consent to the collection and use of your information as described in that policy.

12. Changes to These Terms

Smart 360 may update these Terms at any time. Continued use of the platform after changes means you accept the updated Terms.

13. Governing Law & Jurisdiction

These Terms are governed by the laws applicable in the jurisdiction where Smart 360 operates. Any disputes shall be subject to the competent courts of that jurisdiction.

14. Contact & Support

For questions, complaints, or support, please contact us via the Contact Us page or through the email/phone details provided on the website.